rtk99's Privacy Policy

rtk99 is a safe and reliable online entertainment platform operated for players in Bangladesh. We are fully committed to the collection, storage, processing, and protection of the personal information you provide while using our services. This privacy policy will clearly explain what types of information we collect, why we collect it, and how it is used.

By registering on or using the rtk99 website or platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

1 Types of Information Collected

rtk99 collects various types of information to operate its services properly and ensure the best experience for users. A description of that information is provided below.

1.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Valid email address
• Mobile phone number
• Username and password
• National ID card or passport details (for identity verification)

1.2 Financial Information

• bKash, Nagad, Rocket account numbers and transaction details
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Cookies and session data
• Logs of your activity on our platform

1.4 Gaming Activity Information

• Play history and results
• Bet amounts and types
• Bonus usage details
• VIP tier and points details

2 Purpose of Data Collection

We collect and use your information for the following legitimate purposes:

• Account Management: To create, manage, and ensure the security of your account.
• Age Verification: To ensure that only individuals aged 21 or older can use our platform.
• Financial Transactions: To securely process deposits, withdrawals, and bonuses.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Customer Support: To resolve your issues promptly and provide 24/7 live chat support.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To continuously improve the quality of our platform and user experience.
• Responsible Gaming: To monitor playing patterns and provide assistance when needed.

3 Data Storage and Security

rtk99 treats the security of your personal information as its highest priority. We have implemented modern technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

3.1 Technical Security Measures

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Stored data is protected by AES-256 encryption.
• Firewalls and intrusion detection systems are active.
• Regular security audits are conducted.
• Passwords are stored using a strong hashing method.

3.2 Access Control

Only authorised personnel can access your data, and only for necessary work purposes. All staff are required to comply with strict confidentiality agreements and receive regular security training.

3.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services, fulfil legal obligations, or resolve disputes. Even after an account is closed, certain information may be retained for a specified period for legal reasons.

4 Sharing Information with Third Parties

rtk99 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with the relevant financial institutions to process transactions related to bKash, Nagad, Rocket, and bank transfers.
• Technology Partners: Our technology service providers may receive the minimum necessary information to operate the platform. They are also bound by strict confidentiality agreements.
• Law Enforcement Agencies: Sharing information with authorities may be mandatory when required by a court order or by law.
• Fraud Investigation: Information may be shared with relevant authorities when required to investigate fraud or illegal activity.

Outside of the above cases, we do not provide your information to any third party without your written consent.

5 Cookies and Tracking Technologies

rtk99 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve the experience on our platform.

5.1 Use of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help us understand which parts of the platform are used most.

5.2 Cookie Control

You can disable cookies by going into your browser settings. Please note, however, that disabling certain essential cookies may cause some platform features to not work properly.

6 Your Rights

You have the following rights regarding your personal information. To exercise any of these rights, you can contact the rtk99 support team at any time:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of your information if it is inaccurate or incomplete.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though some information may be retained due to legal obligations.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to the use of your information for specific purposes.

To exercise any of the above rights, email [email protected] or use our 24/7 live chat support.

7 Protection of Minors' Information

rtk99 provides services only to individuals aged 21 or older. We do not knowingly collect information from any person under the age of 21. Age verification during registration is a mandatory process.

If we find that information from a minor has been collected by mistake, the relevant account will be closed immediately upon detection and the collected information will be deleted without delay.

8 Third-Party Links and Services

The rtk99 platform may contain connections to payment gateways or game providers. These third parties have their own privacy policies and we are not responsible for their data practices.

We advise you to read the privacy policy of any third-party service before using it.

9 International Data Transfers

To operate our services, your information may sometimes be processed on servers outside Bangladesh. For any such transfer, we ensure that your information remains subject to the same standard of protection.

All our data processing agreements are consistent with this privacy policy and we work only with trusted infrastructure providers.

10 Changes to the Privacy Policy

rtk99 may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through a notice on the platform.

Continued use of our platform after any changes will be understood as your consent to the updated policy. For this reason, we advise you to visit this page regularly.

The latest version of this privacy policy will always be available on our website, and the date of the last update will be noted at the top of the page.